Support

The free plan lets you create 3 collections with up to 25 items each and 4 photos per item (wishlist items don’t count). Premium removes the collection and item limits, allows up to 12 photos per item, and unlocks custom fields and full value insights. Browsing, likes, comments, messages and CSV export are always free.

Sign in with the same Apple or Google account you used before, open the Premium screen in the app and tap Restore Purchases. Make sure your iPhone is signed in to the same Apple ID that made the purchase, or your Android phone to the same Google account. Premium follows your Collectionist account, so a subscription bought on one platform also works when you sign in on the other.

On iPhone, Apple manages subscriptions: open Settings → your name → Subscriptions → Collectionist, or visit apps.apple.com/account/subscriptions. Cancel at least 24 hours before the renewal date to avoid being charged for the next period. Deleting the app or your account does not cancel a subscription.

If you subscribed on Android, Google Play manages it: open the Play Store, tap your profile picture → Payments & subscriptions → Subscriptions → Collectionist, or visit play.google.com/store/account/subscriptions.

On iPhone, Apple handles payments and refunds. Request one at reportaproblem.apple.com. For purchases made on Android, Google Play handles refunds: see Google Play refunds.

Nothing is deleted or hidden. You keep everything you created; you just can’t add more than the free limits until you subscribe again.

In the app, open Settings and tap Delete Account. This permanently deletes your profile, collections, items, photos, comments, likes, follows, messages and notifications. It can’t be undone. If you can’t access the app, email nfrugoni19@gmail.com from the address linked to your account and we’ll delete the account and all of its data within 30 days.

Public collections can be seen by anyone, in the app and on share links. Private collections are only visible to you. You can switch a collection between public and private at any time.

Yes — export any collection (or all your items) to CSV from the app, for free.

Every collection, item, comment, message and profile has a Report option, and profiles have Block. Blocked users can’t see your content, comment, follow or message you. We review every report within 24 hours and remove content and users that break our community rules.